Support Center

I've received my tickets but where is my VIP package?

If you've purchased a VIP package (which includes tickets for the event) that is scheduled to ship out to your address, we'll be dispatching your tickets 2-4 weeks before the show. The tickets you receive in the mail may not specify the VIP package that you purchased, but note that the remainder of your VIP package will be waiting for you on the night of the show!

When you arrive at the venue, you'll need to head to the box office with your ticket to the concert, a copy of your order confirmation and matching photo ID to collect the rest of your VIP order. 

Full instructions on when and where you can collect your package will be emailed to you in the days leading up to the event. 

If you can’t find the answer to your question, drop us a message. Our working hours are Monday to Friday:

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