Support Center

What happens if a show has a venue change?

When a show changes venues, the event organiser will let us know as soon as the move has been confirmed. As soon as we have the full information regarding where the new location of the event will be, we will notify all ticket holders via email.

Usually the tickets you bought will remain valid for the new venue, if not, we'll let you know what the process is for getting new tickets (and whether your original tickets need to be returned).

If you bought General Admission Standing, it’s very likely that your tickets will be honoured in a similar section of the new venue (whether it’s called Floor, Pit or GA - it should be the area in front of the stage).

If you have reserved seats, we’ll ensure that your new seats are as similar as possible as those on your original booking, if not better!

If you can’t find the answer to your question, drop us a message. Our working hours are Monday to Friday:

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