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How do e-tickets work?

E-tickets are sent via email, and can usually be shown on your phone or printed out to gain entry into a venue. If you're planning to show the ticket on your phone, please make sure that your phone screen will clearly display the ticket.

If your e-tickets have not arrived in your inbox, we'd first advise double checking your junk or spam folder, as they can sometimes filter in there automatically.

We provide three different types of e-tickets, and each works a little bit differently:

Confirmation email e-tickets:
In some instances, you'll receive a confirmation email immediately after purchase that shows 'THIS IS YOUR TICKET' on the first line. If this is the case, you'll just need to show this confirmation email (either printed out or on your phone) when you arrive at the venue. Please note, you'll only receive one confirmation email e-ticket, regardless of how many tickets you've purchased. This email will allow entry for the number of people shown on the ticket.

Individual e-tickets:
Most e-tickets sold on Songkick will be sent separate from the confirmation email once your purchase is confirmed. These emails should arrive in your inbox immediately after you place your order. If you haven't received all e-tickets on your order, get in touch here and we'll be happy to resend them to you. Please note: only one name needs to be on an e-ticket, even if you are sent individual e-tickets for a show. Unfortunately, it's not currently possible for us to split out tickets in an order so that multiple names are listed, but as long as the person named on the order arrives with their guest(s) there shouldn't be any issues.

Delayed e-tickets:
On rare occasions, e-tickets are not sent after purchase and are instead sent around 2 weeks before the concert. Your confirmation email will include a note if this is the case.

If you can’t find the answer to your question, drop us a message. Our working hours are Monday to Friday:

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